99abc Terms and Conditions

01. General Provisions and Definitions

These terms and conditions ("Terms") form a legal agreement between the authority operating the 99abc platform and all its services ("99abc", "we", "our") and registered users ("you", "user"). These Terms are effective according to Bangladesh Standard Time (BST, UTC+6).

1.1 Definitions

• "Platform" refers to the 99abc website, mobile site, and all associated services.
• "Account" refers to each user's registered personal account.
• "Funds" refers to actual cash deposited into an account, excluding bonuses.
• "Bonus Funds" refers to money received from promotional offers, which is subject to specific wagering conditions.
• "Services" refers to sports betting, casino games, live casino, and all other entertainment activities available on the platform.

1.2 Acceptance of Terms

By completing registration on the platform or using the services, you are considered to have read, understood, and agreed to these full terms and conditions, the privacy policy, and the responsible gaming policy. If you do not agree with any part of these terms, please refrain from using the platform.

1.3 Changes to Terms

99abc reserves the right to change, revise, or update these terms and conditions at any time. Changes will take effect from the moment they are published on the platform. Users are advised to visit this page regularly to read the latest terms.

02. Eligibility and Registration Requirements

2.1 Age Requirement

To register on the platform and use the services, you must be at least 21 years of age. Use of this platform is strictly prohibited for anyone under 21. 99abc may request proof of identity at any time for age verification purposes.

2.2 Registration Terms

• Each individual may register only one account.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Only one account may be opened per phone number or email address.
• Opening an account on behalf of a corporate entity or a third party is prohibited.
• Registering with false information will result in the account being cancelled.

2.3 Identity Verification (KYC)

To ensure security and prevent financial fraud, 99abc may carry out identity verification at any time. A national identity card, passport, or other government-issued ID, along with proof of address, may be requested. Withdrawals may be held pending completion of verification.

03. Account Management

3.1 Account Security

It is your responsibility to keep your account login details, password, and security codes completely confidential. Do not share your login details with anyone. If you suspect unauthorised access to your account, notify our support team immediately.

3.2 Account Responsibility

• You are solely responsible for all activity carried out through your account.
• Allowing another person to use your account or transferring your account is strictly prohibited.
• Keeping your account information up to date is the user's responsibility.
• 99abc reserves the right to reclaim any funds credited to an account in error.

3.3 Multiple Account Prohibition

Operating multiple accounts under the same person is strictly prohibited. If multiple accounts are detected, all accounts will be permanently closed and any related winnings, including bonus funds, may be forfeited.

04. Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

The following methods are currently accepted for depositing and withdrawing funds at 99abc: bKash, Nagad, Rocket. Users must use a mobile banking account registered in their own name. Transactions through third parties are prohibited.

4.2 Deposit Terms

• The minimum deposit amount is ৳200 per method.
• Only use your own payment account for deposits.
• Keep the reference number for every transaction.
• If you experience any issue with a transaction, contact 24/7 live chat immediately.

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be delayed without successful identity verification.
• Standard processing time is 30 minutes to 3 hours.
• Withdrawals may be temporarily held if unusual activity is detected.
• To withdraw from bonus funds, the relevant wagering requirements must be met.

4.4 Anti-Money Laundering

99abc is firmly committed to preventing money laundering and financial crime. If suspicious transactions are detected, the account will be investigated and authorities may be notified if required.

05. Bonus and Promotion Terms

5.1 Welcome Bonus

Newly registered users will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳10,000. To receive this bonus, the bonus option must be selected at the time of the first deposit.

5.2 General Bonus Rules

• Each user may claim a bonus offer only once.
• Wagering requirements must be met before withdrawing winnings made with a bonus balance.
• If wagering requirements are not met within the specified time limit, the bonus will expire.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• Separate wagering requirements may apply to VIP cashback bonuses.

5.3 Changes to Promotional Offers

99abc reserves the right to change, suspend, or cancel any promotional offer, bonus terms, or rewards programme without prior notice. Visit the relevant page on the platform for the latest terms on ongoing promotions.

06. Betting and Gaming Rules

6.1 General Betting Rules

All bets on the platform are considered final only once confirmed. If a bet is not confirmed due to an internet disruption or connection issue, it will be considered void and the stake will be refunded. If a game or event is not completed, 99abc will determine the method for settling the result.

6.2 Sports Betting Rules

• The outcome of sports bets depends on the official results of the relevant organising body.
• If a cricket (BPL, IPL, T20 World Cup) or football match is cancelled or rescheduled, bets will be settled according to the applicable rules.
• In live betting, odds change in real time — the odds at the time a bet is confirmed apply.
• 99abc reserves the right to void bets on matches suspected of corruption or match-fixing.

6.3 Casino and Live Game Rules

Casino game results are determined by a certified random number generator (RNG) verified by an independent auditing body. If a technical fault in a game produces an abnormal result, 99abc reserves the right to void that round and refund the stake.

07. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure if detected:

• Operating multiple accounts to take advantage of bonuses (bonus abuse).
• Using software, bots, scripts, or any other automated method to place bets.
• Money laundering or any other illegal financial activity.
• Attempting to hack accounts, phishing, or stealing another user's information.
• Attempting to influence the game software or RNG system by technical means.
• Colluding with other users to cause harm to the platform.
• Disrespectful or threatening behaviour toward platform staff.
• Filing false chargebacks or payment disputes.

08. Limitation of Liability

8.1 Service Availability

While 99abc endeavours to ensure uninterrupted service on the platform, it is not liable for temporary unavailability due to server maintenance, technical issues, or disruption of third-party services.

8.2 Financial Losses

99abc is not liable in any way for financial losses incurred through gaming or betting. Every bet is placed voluntarily and the user bears the risk of financial loss. 99abc is not directly liable for technical issues caused by third-party game providers.

8.3 Accuracy of Information

99abc reserves the right to correct any errors in odds, statistics, or information displayed on the platform. 99abc reserves the right to void bets confirmed at incorrect odds due to a technical error.

09. Privacy and Data Protection

99abc places the highest importance on protecting users' personal information. We keep all data secure using SSL encryption technology. Full details on how your personal information is collected, used, and stored can be found in our Privacy Policy.

9.1 Use of Information

• Personal information will be used only for providing services, identity verification, and meeting legal obligations.
• Only information necessary for operating the services may be shared with third-party game providers.
• Information may be provided to law enforcement agencies upon request in connection with financial fraud investigations.
• User consent will be obtained before using information for marketing purposes.

10. Responsible Gaming Policy

99abc places the highest priority on responsible gaming. Online gaming is for entertainment — not a solution to financial problems. If you feel that gaming is having a negative impact on your life, please seek help.

10.1 Self-Control Tools

• Deposit Limit: Set a maximum deposit amount for a specific time period.
• Time Limit: The option to set a daily time limit for gaming.
• Self-Exclusion: Request a temporary or permanent suspension of your account.
• Cooling-Off Period: Take a break from gaming for a set period of time.

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Account Suspension and Closure Policy

11.1 Rights of 99abc

In the following circumstances, 99abc may temporarily suspend or permanently close any account without prior notice:

• Violation of these terms and conditions.
• Registration using false information.
• Fraudulent or deceptive activity.
• Bonus abuse or operating multiple accounts.
• Identification as an underage user.
• Extended inactivity (12 months or more).

11.2 Voluntary Closure by User

You may request to close your account at any time by contacting our support team. Please ensure any available funds are withdrawn before the account is closed. Bonus funds will be forfeited once the account is closed.

12. Dispute Resolution and Contact

12.1 Dispute Resolution Process

For any dispute or complaint, please first contact us via our 24/7 live chat or email. Our support team will review the matter promptly. For complaints regarding a live game, please provide the relevant round ID and time.

12.2 Final Decision

In disputes relating to the service, the decision of 99abc will be considered final. Technical logs and server records will be used as the primary evidence for resolving disputes.

12.3 Contact Methods

Contact us for any questions, suggestions, or complaints:

• 24/7 Live Chat Support (in Bengali)
• [email protected]