99abc Privacy Policy
We treat your personal information with the utmost care. Read this policy to learn in detail how 99abc collects, uses, and protects your information.
Important Notice: This privacy policy applies to all services and features of the 99abc platform. By using our services, you are considered to have accepted the terms of this policy. Please read this policy carefully in full.
Introduction and Scope
99abc ("we", "our", or "the platform") is an online gaming and sports betting platform operated for players in Bangladesh. We place the highest priority on the privacy of our users and are committed to protecting your personal information.
This privacy policy ("policy") describes how 99abc collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure. This policy applies to our website (99abc.cam), mobile application, and all other associated services.
It is your responsibility to read this policy carefully before using our services. If you have any questions, please contact us.
What Information We Collect
99abc may collect the following types of information from you:
2.1 Information You Provide Directly
When you register with 99abc or use our services, you provide the following information:
- Full name and date of birth
- Mobile phone number and email address
- National ID (NID) number or passport number (for identity verification)
- Residential address
- Payment information (bKash, Nagad, Rocket account numbers)
- Login credentials (username and encrypted password)
2.2 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Logs of your activity on the platform (game history, bets placed, deposit and withdrawal records)
- Information collected from cookies and similar tracking technologies
- Session time and duration
2.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as payment processors or identity verification service providers. This information is used solely to ensure the security and legitimacy of your account.
Purpose of Information Use
99abc uses your personal information for the following purposes:
3.1 Account Management and Service Delivery
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing gaming services and bonuses
- Providing customer support
- Ensuring the security of your account
3.2 Compliance with Legal and Regulatory Obligations
- Complying with anti-money laundering (AML) policies
- Completing customer identity verification (KYC)
- Detecting and preventing suspicious activity
- Meeting applicable legal obligations
3.3 Platform Improvement and User Experience Enhancement
- Analysing and improving the quality of our services
- Creating a personalised experience based on your preferences
- Resolving technical issues
- Introducing new games and services
3.4 Communication and Marketing
With your consent, we may send you promotional offers, bonuses, and service updates. You may opt out of these communications at any time.
Information Disclosure and Sharing
99abc does not sell your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:
4.1 Service Provider Partners
We may share information with certain trusted third parties who provide services on our behalf, such as payment processors (bKash, Nagad, Rocket), technology service providers, and game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi). All such parties are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be required to provide necessary information in response to legal directives, court orders, or valid requests from government authorities.
4.3 Fraud Prevention
Information may be exchanged with relevant authorities for the purpose of preventing financial fraud, account hacking, or other unlawful activity.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, users will be properly notified before any transfer of their information takes place.
Cookies and Tracking Technologies
99abc uses cookies and similar tracking technologies that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Ensure the core functioning of the platform — login sessions, security verification, and so on.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Used to understand how our services are being used.
- Marketing Cookies: Help display relevant advertisements based on your interests.
5.2 Cookie Controls
You can block or delete cookies by changing your browser settings. Please note that blocking essential cookies may disable some important features of the platform.
Information Retention and Security
6.1 Retention Period
We retain your personal information for as long as it is necessary:
- Information for active accounts is retained for as long as the account remains active
- Financial transaction records are retained for the period required by law
- Even after an account is closed, some information may need to be retained for legal and regulatory reasons
6.2 Security Measures
99abc has implemented industry-standard technical and organisational measures to protect your information:
- SSL Encryption: All data exchanged between your browser and our servers is encrypted
- Two-Factor Authentication (2FA): An additional layer of security for your account
- Firewall and Intrusion Detection Systems: To prevent unauthorised access
- Regular Security Audits: Periodic reviews to identify and address vulnerabilities
- Access Controls: Only authorised personnel can access your information
However, no transmission or storage of information over the internet is completely secure. While we are committed to providing the highest level of protection, keeping your account password confidential and reporting any suspicious activity to us is also your responsibility.
Your Rights and Options
You have the following rights regarding your personal information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request correction if any of your information is inaccurate.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal obligations apply.
- Right to Object to Processing: You may object to your information being used for marketing purposes.
- Right to Data Portability: You may request your information in a structured format.
- Right to Withdraw Consent: You may withdraw your consent at any time.
To exercise any of the above rights, please contact our support team. We will endeavour to respond to your request within a reasonable time.
Privacy Protection for Minors
99abc's services are intended only for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. If we are informed that a minor is using our services or has provided information, we will immediately close that account and delete the associated information.
If you believe that a minor has created an account on our platform, please notify our support team without delay.
Statement Regarding Third-Party Services
Our platform may contain integrations with third parties such as game software and payment services. These third parties have their own privacy policies, and 99abc is not responsible for their data practices.
The game providers on our platform — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, Ezugi — follow their own data protection policies. Any information exchanged with these providers is solely for the purpose of delivering gaming services, and they are bound by our privacy agreement.
Policy Changes and Updates
99abc may update this privacy policy from time to time. We will notify you of any significant changes in advance via email or a notification on the platform.
Continued use of our services after any changes are made will be considered acceptance of the revised policy. We therefore recommend that you visit this page regularly.
The latest version of this policy will always be available on this page, and the "Last Updated" date will be shown at the top of the page.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Contact Methods
Protecting your information is our highest priority. To learn more about our responsible gaming policy, visit the Responsible Gaming page.